One specialist, hired for the jobs your claims org can't staff: answering FNOL when no human can, hearing 100% of your calls, and handing your team the file work — already done.
Our compliance premise, up front: the Angel confirms and flags — she never adjudicates. Every flag is an area brought to your attention for review, decided by your people, under your rules. And the system learns from your team's feedback on every flag.
Every capability below is live in the product your callers reach on the demo line — intake, audit, integration, and evidence. Hover to pause the strip and read one.
When your desk is closed — nights, weekends, catastrophe surge — the Angel answers live, discloses she's an AI, and files a complete first notice of loss. Never a replacement for your day staff; always there when they aren't.
Point of impact, airbag deployment, injuries, drivability, witnesses, scene details — captured in one guided conversation, with empathy-first scripting and zero recall calls to the insured.
The Angel texts a secure link mid-call; the insured's damage and scene photos attach to the loss report before the call ends — filed with the intake, not chased for days after.
Captured FNOL fields post as a standardized ACORD-format payload directly into your existing claims platform — Guidewire, Duck Creek, or your TPA system — so the claim exists in your software, with your claim number, for your morning team. No new system to log into.
Severe-injury and emergency markers trigger immediate warm transfer per your escalation sheet. Everything else lands in a morning handoff packet: complete captures, flagged items, evidence links.
AxiRate™ is the scoring engine behind the 100% call audit. It listens to every FNOL and recorded statement and scores it against an objective, rule-by-rule matrix — the same 40-rule spine for consistency, tuned to your book for relevance.
| What it measures | How it scores |
|---|---|
| Compliance language | Required disclosures, recorded-statement consents, state-specific language — each rule is pass / flag with the exact transcript moment cited. |
| Intake completeness | Did the call capture every field your FNOL standard requires? Missing items are listed, not guessed. |
| Soft skills & rapport | Open-ended question usage, interruption rate, empathy markers, ownership language — measured per call and trended per rep. |
| Liability discipline | Fault statements, coverage speculation, promises made to the caller — surfaced verbatim for your review. The Angel flags; your team rules. |
| Point system | Every rule carries a weight your program controls. Calls roll up to a per-call score; reps and teams roll up to trend lines your supervisors coach from. |
Everything scored is yours to tune: the rule set, the weights, the pass thresholds, per-program rule sheets (for TPAs running multiple carriers), and which flags page a supervisor same-day.
Per-rep scorecards turn into coaching material automatically: soft-skill trends, example calls, and micro-coaching cards. Your QA leads coach from evidence, not memory — and every supervisor override teaches the system your standards.
Every scored call becomes structured data: rule outcomes, timings, talk ratios, field-capture rates. Your program's real numbers, exportable and yours.
Beyond single calls: the Angel reads the whole file — every call, the adjuster's notes, and the submitted photos — and briefs your reviewer before they open it.
Discrepancies between what was said, what was written, and what the photos show — ranked by severity, each tied to its exact source. A list of areas that need your attention. Nothing more, nothing less.
A one-page brief of the file's story so far: parties, timeline, statements, open items — written for the reviewer who has thirty files to get through today.
Cycle-time markers, contact counts, capture completeness, and your program's own KPIs computed per file and rolled up per team — saving up to 50% of the time a full file review takes.
The interview science layer — for both the bot's own calls and your team's.
Every call transcribed end to end, speaker-separated and timestamped — unlimited, never metered per minute. Searchable, exportable, attached to the file.
The unstructured call becomes structured data: parties, vehicles, injuries, locations, policy references — parsed into fields your systems and reports can actually use.
Adjuster notes, prior statements, and uploaded documents are parsed into the same structure, so the holistic audit compares like with like across the whole file.
Your routine processes — status-call scripts, subro referral checks, vendor follow-ups, recurring report packs — built into the Angel as custom modules for the workflows you already run. If your team does it every day, we can build it in.
TPAs run the entire audit layer under your program name — your brand on the dashboards, the reports, and the carrier-facing outputs. Your carriers see your rigor.
The rule sheet and weights · escalation and transfer rules · intake scripts and greeting · voice and disclosure language · report formats and KPIs · dashboard branding · integration targets · per-carrier program walls (TPA). The engine is standard; everything your callers and carriers experience is yours.
The demo line is answered 24/7 by the same bot this page describes. Then read a real audit, or open the webchat below.