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What a call looks like once AxiRate™ has audited it

Below is a sample FNOL call, annotated exactly the way AxiRate annotates a real one — the full transcript on the left, severity-ranked findings on the right. Then hear the intake line itself, live.

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Inbound Towing FNOL: SMS Receipt Request to Zero-Touch Rep Payment Auth

How AgentAngel & AxiRate handle towing-only intake: collect loss info by voice, text a receipt upload link, parse metadata via Document AI, and allow reps to authorize payment in 1 click without a second phone call.

🎙️ Step 1
Automated Voice Intake
Caller reports breakdown. AgentAngel registers policy, tags Towing-Only category, and confirms safety.
📱 Step 2
Auto SMS Receipt Link
System dispatches secure SMS link requesting photo of towing receipt invoice.
⚡ Step 3
Document AI Extraction
Extracts Tow Company Name, Date, Amount ($185.00), Vehicle VIN & Shop Phone #.
✅ Step 4
1-Click Rep Payment Auth
Rep clicks "Approve Payment Auth" on dashboard. Instant text sent to customer confirming payment!
Illustrative sample call — not a real customer recording
FNOL Call #SAMPLE-0192 · Auto — Rear-End Collision 7m 42s · Recorded, two-party consent state
AI
00:04Hi, this is Agent Angel with Summit Auto Insurance — this call is recorded for quality and compliance, and I'm an AI assistant helping take your claim today. Can I get your policy number to start?
C
00:19Yeah, it's SA-4471-209. Someone rear-ended me about twenty minutes ago.
AI
00:27I'm sorry that happened — I've got your policy pulled up. First: is everyone involved safe right now, and does anyone need medical attention?
C
00:35We're okay, just shaken up. My neck feels a little stiff but I don't think it's serious.
AI
00:41Understood — I want to note that officially. Even if it doesn't feel serious right now, would you like paramedics to check you out at the scene?Flag
C
00:52No, I'll be fine. Honestly it was probably my fault anyway, I was slow pulling off the light.
AI
01:01I hear you, and I've noted what you said in your own words. I'm not able to confirm fault or coverage on this call — your adjuster will make that determination once they have the full picture.Flag
C
01:14Fair enough. What happens now?
AI
01:19I'll gather a few more details — the other driver's information, any witnesses, and whether a police report was filed — then your adjuster will call you back with a claim number and next steps.

Findings on this call — 3 flags

Red — needs adjuster review

Injury question asked, but no follow-up after "stiff neck"

Caller reported neck stiffness. Script correctly re-offered paramedics, but the file should route to the injury-triage checklist rather than closing the safety check on a single "no."

Cites turn @ 00:35–00:41
Caution — compliance boundary held, verify tone

Caller volunteered a fault admission unprompted

Agent correctly declined to confirm fault or coverage per the compliance premise. Recommend adjuster review the exact phrasing for the file, since the caller's own words are now part of the record.

Cites turn @ 00:52–01:01
Clean — no action needed

Recording consent disclosed correctly

Disclosure delivered in the opening turn, before any substantive question — matches the required two-party consent script for this state.

Cites turn @ 00:04
Needs adjuster review Boundary held, verify Clean
What AxiRate did here: flagged, ranked, and cited two moments for a human to review. It did not decide whether the caller is at fault, and it did not close the injury question on its own authority.

Send us 10 of your own calls and see this on real audio.

Same transcript view, same severity-ranked findings — scored against your team's own rules sheet, not a generic one. Zero commitment before you see the result.

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