Every carrier client.
Every call. One audit layer.
Your TPA services twenty-plus carrier programs, each with its own rules — and your QA team can still only sample a sliver of the calls. AgentAngel™ audits 100% of FNOL and recorded-statement calls per client program, scores them with AxiRate™ against that carrier's own rule sheet, and can run white-label under your program name. Your carriers see rigor; you become harder to replace.
One rule sheet? Twenty.
A carrier has one standard. You hold one per client — the audit layer was designed around that difference from day one.
Walled per program.
Each carrier's calls, rules, and results live behind their own program wall. No cross-client bleed, ever.
Your brand on top.
White-label the dashboards and carrier-facing reports — your clients see your program's rigor, not our logo.
Built for multi-program operations
Same engine as the carrier audit product — operated per program, rolled up per book. The full feature list applies to every program you run.
Per-program rule sheets
Each carrier's own QA standard loads as its own AxiRate™ matrix — weights, thresholds, and state language per client, never a lowest-common-denominator rulebook.
Program walls
Calls, transcripts, flags, and coaching data are partitioned per carrier client. Your Program A adjusters never see Program B's anything.
Per-book rollups
Your ops leadership sees the whole book — audit coverage, flag rates, and rep trends per program and across programs — in one view your clients never see.
Client-ready reporting
Monthly program reports formatted for the carrier relationship — the audit rigor that wins renewals, generated instead of assembled by hand.
After-hours FNOL add-on
The same after-hours bot line your carrier clients ask about — offered per program, with each client's intake script and escalation rules.
Integration into your platform
Audit briefs and FNOL captures post into your claims system — on the file, under the program's claim number, no new logins for adjusters.
Quantify leakage across your book
Your volumes, your numbers — this estimates exposure across programs, not our price.
IT & security architecture
Offline execution enclaves, zero third-party data transit, program-walled storage — the same architecture detailed on the carrier page, partitioned per client program for TPA operations.
Pilot it on one program
Pick one carrier program, send 10 recorded calls and that client's rule sheet. We return a claim-by-claim audit against that program's own standard — white-label formatted, so you can show the client. Payment only after you've seen it.
Prefer a direct line? Email service@agentangel.io or call (469) 916-6767. ¿Prefiere una vía directa? Escriba a service@agentangel.io o llame al (469) 916-6767.