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Frequently Asked Questions

Answers to the questions executives and contractors actually ask.

Straight answers on AxiRate™ compliance auditing, ACORD XML formatting, SIU EXIF evidence, TCPA consent, emergency triage, and CRM integrations — zero sales fluff.

The product

What AgentAngel is, and isn't

What is AxiRate™?+

A call-audit and compliance layer that sits on top of your live FNOL or trade intake process. It listens to every call, scores it against 122 rules across 8 categories, and flags discrepancies for your review.

What does AgentAngel refuse to do?+

We do not make adjuster or coverage decisions. AgentAngel confirms or flags possible discrepancies — it never rules on liability, coverage, or fault. Your specialists stay the decision-makers.

How is this different from horizontal QA engines?+

Horizontal tools lack claims-native and trade-native rule sets out of the box: ACORD XML generation, EXIF GPS photo locking, emergency shutoff triage, and ServiceTitan/Guidewire integrations. AgentAngel is built for specialized intake first.

Enterprise & Trade Answers

The top questions on compliance, security & ROI

Does the platform generate native ACORD-compliant claim submissions?+

Yes. AgentAngel natively formats captured loss data into standardized ACORD 125/901 XML and JSON payloads, validating captured fields in real time against ACORD data dictionaries for straight-through processing into Guidewire ClaimCenter or Duck Creek.

How does the system preserve evidence for SIU fraud investigations?+

Our direct upload path bypasses cloud image compression to lock original EXIF GPS metadata, device IDs, and original capture timestamps at ingestion. We generate SHA-256 cryptographic hashes for legal chain of custody and flag timestamp inconsistencies automatically for SIU review.

What is the proven Loss Adjustment Expense (LAE) reduction?+

Industry benchmarks demonstrate that AI-driven voice intake reduces Loss Adjustment Expenses by 20% to 30%, dropping per-claim intake costs from $30–$50 manual handling down to $10–$20 straight-through processing while eliminating call queue abandonment.

Is this compliant in two-party consent states like California and Florida?+

Yes. Recording-consent capture is built into the core intake flow. The system automatically detects caller jurisdiction to trigger mandatory two-party consent disclosures and retains full TCPA consent artifacts for 5+ years to defend against statutory class actions.

How does the emergency vs. routine triage matrix work?+

Angel runs a deterministic, auditable triage matrix: active water leaks, gas odors, or zero heat in freezing temps trigger instant emergency escalation and safety walk-throughs (such as main water valve shutoff guidance). Routine maintenance items are scheduled during normal business hours, reducing unnecessary 2 a.m. technician dispatches by 70%.

Which field service CRMs and core claims platforms are supported?+

For trade contractors, Angel integrates natively with ServiceTitan, Housecall Pro, and Jobber, matching existing callers by phone number and creating prioritized job tickets. For insurance carriers and TPAs, she connects directly with Guidewire ClaimCenter and Duck Creek.

Will it sound robotic to callers?+

No. Angel uses 8K neural speech with zero latency, active empathy, and fluid interruption handling. You can monitor live calls from your dashboard and take over with a single tap at any time.

How does flat-rate pricing compare to traditional answering services?+

Unlike human answering services charging $300 to $1,100/month plus $2–$5/minute surge overage penalties, AgentAngel operates at a flat $150 to $500/month with zero per-minute penalties, recovering up to $126,000 in missed-call revenue leaks.

Zero commitment

How you'd try it

How does the 10-call pilot actually work?+

You send 10 of your own recorded FNOL or recorded-statement calls and your team's QA rules sheet. We run them through AxiRate against your own standards and hand back a claim-by-claim report — what was heard, what was flagged, why it matters. Payment happens only after you've seen your own calls scored.

What happens after the pilot?+

A 15-minute call to confirm this maps to how your team already thinks about audit coverage, then the pilot schedules on your timeline.

Compliance premise: we confirm or flag possible discrepancies — we never adjudicate. The system learns from your team's feedback on what's acceptable and keeps those rules active.

Still have a question this page didn't answer?

Talk to us directly, or call the live demo line (469-916-6767) to hear how a call sounds live.

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