Post Call Support & Claims Assistant
Empowers your claims team with automated statement transcriptions, holistic claims file reviews (damage photos, police reports, statement cross-check), red-flag detection, and targeted AxiRate™ coaching modules.
Holistic File Reviews & Red Flag Detection
- Cross-references driver statements against uploaded damage photos
- Screens police report details against vehicle location metadata
- Identifies subrogation recovery & third-party liability flags
Targeted AxiRate™ Rep Training & Coaching
- Automated 4-minute training modules triggered by call evaluation
- Transcription of recorded statements with speaker diarization
- Recommends custom claims training modules for express & complex teams
High-Priority Specialist Add-On Modules
Automated outbound voice and SMS campaigns targeting uncontacted drivers or witnesses off-hours to complete recorded statements without adjuster manual dialing.
Automated SMS and voice updates letting insureds know payment was issued or rental car approved, reducing inbound status inquiry calls by up to 60%.
OCR + LLM engine ingesting medical bills, HCFA-1500, UB-04 forms, and ER reports—extracting CPT codes, ICD-10 diagnoses, and treatment dates directly into ClaimCenter.
Automatically routes non-driveable vehicles to preferred salvage vendors, drive-in claim centers, or pop-up CAT sites based on carrier rules and NOAA storm maps.
Post-Call Claims Assistant Capabilities
Hover over any card to pause 3D rotation and inspect features.
1. Statement Transcription
Speaker-diarized text generated in under 5 seconds with PII scrubbing.
2. Photo-to-Statement Audit
Detects contradictions between damage photos and driver collision description.
3. Police Report Sync
Cross-checks official police report citation data against caller statements.
4. AxiRate Training Module
Delivers 4-minute micro-coaching links directly to claims adjuster reps.
5. Custom Carrier Workflows
Tailored claims rules built specifically for your claims organization.