AxiRate™ — a 100% audit of FNOL and recorded-statement calls

Your QA team reviews the sample it has time for. Every call outside that sample is a claim file nobody checked — and you find out what's in it from a dispute, a DOI complaint, or a reinsurance audit. AxiRate™ reviews every call, scored against your own QA rules.

What it checks, in plain terms

Completeness — safety status, injury questions asked, other-party and witness details, callback commitment: captured every time, not just when the specialist remembered.
File vs. call — does what the file says match what was actually said? Fault language, injury mentions, coverage comments, disclosures, promises made.
Compliance-sensitive moments — recording consent on the record, represented-party boundaries respected, no coverage or fault opinions volunteered.

What it is not: AxiRate makes no adjuster decisions. It confirms or flags possible discrepancies with citations to a line and a timestamp; your reviewer decides. Overturn a flag and the rule set learns what your organization counts as acceptable. Your specialists stay the decision-makers.

The four objections we hear, answered honestly

What we hear	The answer
“We already have a QA team.”	They stay. Nothing replaces a QA analyst; it replaces the selection step — they stop choosing which calls to open and start working a flagged queue drawn from all of them.
“Our audio can't leave our environment.”	Then it doesn't. Transcription and scoring can run inside a closed enclave on your infrastructure, with a carrier-hosted offline option — no audio or transcript transits a third party.
“We're not letting AI touch claim decisions.”	Neither are we. Confirm and flag with citations; a human decides. No decision authority is transferred at any point.
“Our recordings live in Genesys / Avaya / Five9.”	That's where we read them from. The finished brief posts back to Guidewire, Duck Creek, or your TPA platform under your claim number — on the file, not in another dashboard.

The only honest way to evaluate this

Not a demo built on our data — a demo built on yours. Send ten of your own recorded FNOL or statement calls and the QA rule sheet you already use. You get back a claim-by-claim audit scored against your standards: every flag citable to a line and a timestamp, every pass explained. Then hand the same ten calls to your best QA analyst and compare. There is no payment until you have seen your own calls scored.

(469) 916-6767

Next step: a 15-minute call to confirm this maps to how your team already thinks about audit coverage, then the 10-call pilot on your timeline. Exactly how to send the ten calls and the rules sheet: aaio-claims-uat.vercel.app/pilot-intake · Full FAQ: aaio-claims-uat.vercel.app/faq

AxiRate™ is a product of AgentAngel.io™. This document contains no coverage, liability, or claims-value guidance and is not legal advice. AxiRate confirms or flags possible discrepancies for human review; it does not adjudicate. Security & architecture detail: aaio-claims-uat.vercel.app/security